Privacy Policy

At CloudySMS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our WhatsApp marketing platform.

1. Information We Collect

We collect information that you provide directly to us when you register for an account, create or modify your profile, set up marketing campaigns, contact customer support, or otherwise communicate with us. This information may include:

• Account Information: Your name, email address, password, business name, and phone number.
• Payment Information: If you purchase a subscription, our third-party payment processor collects your payment method details. We do not store full credit card numbers.
• Customer Data: Phone numbers and other data of your end-users that you upload to our platform for messaging purposes. You retain ownership of this data.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services. Specifically, we use your information to:

• Process and complete transactions, and send you related information, including purchase confirmations and invoices.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Facilitate the sending of WhatsApp messages via the Meta Business API on your behalf.
• Respond to your comments, questions, and requests, and provide customer service.

3. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Our platform uses industry-standard encryption protocols (TLS/SSL) to protect data in transit. End-user phone numbers and message content are processed in compliance with GDPR and Meta's data processing terms.

4. Sharing of Information

We do not share your personal information with third parties except as described in this policy:

• Service Providers: We may share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processing, hosting).
• Compliance with Laws: We may disclose information if we believe disclosure is in accordance with, or required by, any applicable law or legal process.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at: